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The self-hosted help desk and knowledgebase software for small businesses, professionals and freelancers

Provide customer support through email and live chat with a personal touch. Easily create unlimited and completely brandable knowledge base sites for your employees and customers.

Conversations screenshot

Full Help is a Help Desk & Multi-knowledgebase software for your business that you pay for just once and install on your own server.

Why Full Help?

More control and better privacy

Hosting the software on your own server gives you complete control over the data of your company and customers. No one has access to it unless you explicitly give them access.

A single support center for all your companies

Use the same help desk instance for all your companies and projects. A single login or account allows you to have all your companies on board.

Better branding & integration

Full Help is powered by a Restful API that you can use to integrate your own systems and to power your own customer-facing help desk, including live chats. All knowledgebase portals have full theming support, which means you can fully customize the look & feel of each knowledgebase site and fully match your brand.

One time payment with optional license renewal

You pay for the software once and use it forever. Licenses are valid for a year after the purchase date. Within that year, you will have access to all releases, including new features and enhancements. After the year has passed, you will only receive security and bug fixes.

Get started in minutes

If you already know how to install Wordpress, Magento or any other CMS, you have everything you need to get up and running in minutes. If you are not comfortable or don't know how to install it, that's ok. We will install it for you, free of charge!

Features

Featured packed help desk software. And continues growing.

Messaging & Conversations

Talk to your customers using clean and simple email messages or a live chat that fallbacks to email when your customer isn't present.

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Mailboxes

Easily organize your conversations into multiple mailboxes or departments. A mailbox is just an email address where your customers can reach out to you, either by chat or email.

Bring your team

Invite your team members and create a collaborative work environment on your help center.

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Knowledgebase

Share helpful and localized content with your customers and employees. Easily create and manage multiple fully brandable knowledgebase sites from a single account/login.

In English and Spanish

Full Help desk talks in your customers and employees language. It currently ships with English and Spanish out-of-the-box, with more languages coming.

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GET /api/v1/accounts/1/conversations
{
    "data": [
        {
            "id": 18,
            "mailbox_id": 1,
            "user_id": 1,
            "number": 18,
            "status": "posted",
            "subject": "How to use emojis on conversations? \ud83d\ude03",
            "preview": "Hi Dylan!\nTo insert emojis on conversation ...",
            "realtime_channel": "account.1.conversation.18",
            "updated_at": "2019-05-05T21:30:54+00:00",
            "created_at": "2019-05-05T21:28:49+00:00",
            "customer": { ... },
            "user": {
                "id": 1,
                "name": "Jane Doe",
                "initials": "JD",
                "is_me": true,
                "avatar": null
            },
            "unread_count": 1
        },
        { ... }
    ]
}

REST API

An API that allows you to integrate all your existing systems with Full Help desk. It's the same API that powers the help desk's dashboard, anything available through the UI is available programmatically. It also comes with a built-in OAuth server.

API Documentation is in progress.

Limited time only USD $ 99 Optionally renew on May 25, 2020 at $49.00

Lifetime license. All features.

Get everything you need and pay only once. Our pricing includes all features and all upgrades for a year. Once the year has passed, you will still receive updates for bug fixes and small enhancements. Should you want, you can renew your license to continue having access to the latest new features.

Buy it now See license terms See license terms

Grow without limits

Don't let your success and grow also increase your operating costs. While SaaS-based alternatives have their advantage, the pricing model doesn't always fit small business owners and freelancers. Cost isn't the most important factor when deciding for a business tool, but it's not something that should be ignored. If you are considering tools that provide the same value, the obvious route is the one that costs less.

Our Full Help help desk software has all the functionalities you need to start your own help desk center, managed by you.

Get updates about Full Help!

Keep up to date of Full Help apps, news, releases, resources, and tips!