Self-hosted help desk solution for
small businesses and freelancers

Self-hosted help desk solution for
small businesses and freelancers

Customer support doesn't need to be hard or expensive.
Deliver smooth customer support through email and live chat, and at the same time, be in control of your help desk by hosting on your own server.

Customer support doesn't need to be hard or expensive.
Deliver smooth customer support through email and live chat, and at the same time, be in control of your help desk by hosting on your own server.

See Pricing See demo →
Conversations screenshot

What is Full Help, and what does it offer me?

Full Help is a help desk & knowledgebase software for your business that you pay for just once and installs on your own server.

Full control of your data

Hosting the software on your own server gives you complete control over the data of your company and customers. No one has access to it unless you explicitly give them access.

A single support center for all your companies

Use the same help desk instance for all your companies and projects. A single login or account allows you to have all your companies on board.

Better branding & integration

Use the Restful API to integrate your own websites and systems. All knowledgebase portals have full theming support, which means you can fully customize the look & feel of each site and fully match your brand.

One time payment with optional license renewal

You pay for the software once and use it forever. Get access to upgrades for a full year after the purchase date. Renew only if you want to continue having access to new releases and updates.

Get started in minutes

If you already know how to install Wordpress, Magento or any other CMS, you have everything you need to get up and running in minutes.

Free installation

Full Help is pretty easy to install. However, we get that it may be daunting to some, this is why we are happy to offer free installation! Simply let us know after your purchase, and we'll install it for you.

The software at a glance

Get the tools you need to deliver smooth customer support

Messaging & Conversations

Talk to your customers using clean and simple email messages or a live chat that fallbacks to email when your customer isn't present.

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Mailboxes

Easily organize your conversations into multiple mailboxes or departments. A mailbox is just an email address where your customers can reach out to you, either by chat or email.

Bring your team

Invite your team members and create a collaborative work environment on your help center.

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Knowledgebase

Share helpful and localized content with your customers and employees. Easily create and manage multiple fully brandable knowledgebase sites from a single account/login.

English and Spanish

Full Help desk talks in your customers and employees language. It currently ships with English and Spanish out-of-the-box, with more languages coming.

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GET /api/v1/accounts/1/conversations
{
    "data": [
        {
            "id": 18,
            "mailbox_id": 1,
            "user_id": 1,
            "number": 18,
            "status": "posted",
            "subject": "How to use emojis on conversations? \ud83d\ude03",
            "preview": "Hi Dylan!\nTo insert emojis on conversation ...",
            "realtime_channel": "account.1.conversation.18",
            "updated_at": "2019-05-05T21:30:54+00:00",
            "created_at": "2019-05-05T21:28:49+00:00",
            "customer": { ... },
            "user": {
                "id": 1,
                "name": "Jane Doe",
                "initials": "JD",
                "is_me": true,
                "avatar": null
            },
            "unread_count": 1
        },
        { ... }
    ]
}

REST API

An API that allows you to integrate all your existing systems with Full Help desk. It's the same API that powers the help desk's dashboard, anything available through the UI is available programmatically. It also comes with a built-in OAuth server.

Buy it now at $ 129 and optionally renew on August 24, 2020 at $89.00

Simple pricing. All features.

Save about $235 yearly when compared to a hosted competitor with similar features. Our pricing covers one year of upgrades. You can optionally renew at a lower price, and that way have access to new releases.

Buy now See license terms See license terms

Grow without limits

Don't let your success and grow also increase your operating costs. While SaaS-based alternatives have their advantage, the pricing model doesn't always fit small business owners and freelancers. Cost isn't the most important factor when deciding for a business tool, but it's not something that should be ignored. If you are considering tools that provide the same value, the obvious route is the one that costs less.

Our Full Help help desk software has all the functionalities you need to start your own help desk center, managed by you.

Get updates about Full Help!

Keep up to date of Full Help apps, news, releases, resources, and tips!